Flywolf Travel Agency – Terms & Conditions

Last Updated: [Insert Date]

These Terms & Conditions apply to all tour reservations made via the website flywolftravel.com (or affiliated platforms). By booking a tour, you accept and agree to the following rules and conditions.

1. Booking and Payment Obligation

Placing an order for a tour through the Flywolf Travel Agency website is an order with a payment obligation, unless the booking is cancelled in accordance with our cancellation policy.

2. Tour Operator Information

The tour operator for all excursions is Flywolf Travel Agency or its cooperating contractors and service providers.
Company address: [Insert Company Address]
License number: [Insert Number, if applicable]

3. Online Payment Handling

Online payments are processed by Flywolf Travel Agency or secure payment partners cooperating with us.
Full legal details of payment processors will be displayed during checkout.

4. Available Payment Methods

A tour booked on our website may be paid:

• in advance (full or partial payment)

• by bank transfer

• via electronic payment systems

• by credit/debit card

• or in Turkey, after arrival at your hotel, in cash

5. Gross Prices

All prices shown on our website are gross prices and include applicable taxes and fees unless otherwise stated.

6. Booking Confirmation and Order Details

All booking details are sent to you by email and may also be available in your user account on our website.

7. Delivery of Tickets

Once payment is received, a separate email containing a link to download your tickets will be sent.

8. Confirmation After Arrival in Turkey

Upon arrival in Turkey, please contact us by SMS, email, or phone, providing your order number.
This confirms that you have checked into your hotel as planned.

9. Pickup Time Changes

Pickup times shown on the ticket or reservation may change.
If changes occur, we will notify you one day before the tour.

10. Pickup Point Instructions

On the day of the tour, please wait at the agreed time in front of your hotel or another location confirmed by Flywolf Travel Agency.

11. Ticket Requirement

Customers will be collected for the tour only with a valid ticket (printed or displayed on a mobile device).

12. Possible Bus Delays

The bus may be delayed 15–20 minutes due to traffic or logistical reasons.
If the bus has not arrived after this time, please contact us immediately—day or night.

13. Language of the Tours

Tours are conducted by English-speaking guides or in mixed international groups.
Details about the guiding language are listed in each tour description.

14. Safety Instructions

During the tour, all participants must follow the instructions of the tour guide, leader, or activity instructor.

15. Additional Insurance for Sports Tours

Tours involving physical activities (e.g., diving, rafting) include basic additional insurance.
Insurance does not cover accidents occurring under the influence of alcohol.

16. Participants with Chronic Illnesses

Participants with chronic or pre-existing medical conditions should obtain additional personal insurance.
Otherwise, participation is at the customer’s own risk.

17. Children’s Participation

Children up to 6 years old who participate free of charge are not guaranteed:

• a separate seat on the bus

• meals (they may share with parents)

If no free bus seats are available, children may sit on a parent’s lap.
For long-distance tours (e.g., Cappadocia, Pamukkale), we recommend purchasing a guaranteed seat for the child.

18. Single Room Supplement for Cappadocia Tours

Participants traveling alone must pay an additional €10 single room supplement during Cappadocia tours.

19. Feedback, Complaints, and On-Tour Issues

We work hard to make every tour a positive experience.
For this reason:

• Any issues should be reported immediately to the tour guide during the trip,

• or to the Flywolf Travel Agency office after the tour,
  to allow us to respond and resolve problems during your stay.

20. Cancellation of Paid Tours

More than 24 hours before the tour:

You may change the date, change the tour, modify the number of participants, or cancel with a full refund.

Less than 24 hours before the tour:

The payment is non-refundable, unless you provide a valid medical certificate confirming sudden illness.

No-shows:

No refunds are issued if you fail to attend without informing the office.

Exception – Istanbul Tour:

We do not refund the deposit for Istanbul tours, as flight/entry tickets purchased for you are non-refundable.

21. Cancellation of Unpaid Tours

More than 24 hours before the tour:

You may freely change or cancel your reservation.

Less than 24 hours before the tour:

The agreed fee must still be paid upon departure for the tour.

Please notify us of cancellations promptly so your seat may be offered to other guests.

22. Cancellation by Flywolf Travel Agency

We reserve the right to cancel confirmed bookings if:

• the minimum number of participants is not met

• circumstances beyond our control occur (riots, strikes, natural disasters, force majeure)

If a cancellation occurs, customers may choose between:

• a full refund, or

• an alternative date or tour

23. Changes to the Tour Program

We may modify parts of the program for organizational reasons or unforeseen circumstances.
Changes may include adjusting the order of visited attractions or replacing an activity with an equally attractive alternative (e.g., different restaurant, viewpoint, or stop).

Changes may be announced before or even during the tour when necessary.

24. Responsibility for Purchases During Tours

Flywolf Travel Agency is not responsible for any items (such as souvenirs, photos, CDs, or services) purchased from external sellers during tours.
Complaints should be directed to the vendor.

25. Use of Photos, Videos, and Customer Comments

Flywolf Travel Agency staff may take photos or videos during tours.
We reserve the right to use such materials for promotional and advertising purposes without requiring additional written consent.

Customer statements (e.g., reviews, survey comments, emails) may also be used for promotional purposes.

26. Complaints Policy

All complaints or concerns should be reported:

• during the tour, or

• immediately after,

to allow timely resolution.

Delayed reporting may limit our ability to address the issue.
Your feedback is valuable and helps us continuously improve our services.